Delivery & Returns
Delivery
We aim to dispatch all orders within 24 hours or less (Monday to Friday). You’ll receive a confirmation email as soon as your order has been packed and dispatched.
We offer free shipping on all orders. Most deliveries arrive within 1–2 working days.
Please ensure your delivery address is entered correctly at checkout, as we cannot be held responsible for packages shipped to incorrect addresses provided by the customer.
Please note: Shipping is only available to mainland UK addresses.
Order Changes & Cancellations
Our team works quickly to pick and pack your order. As a result, there is a very short window to make changes or cancel. If you need to make any adjustments, please reach out to us as soon as possible at hello@vitaverus.co.uk, and we’ll do our best to help.
Returns & Money Back Guarantee
We want you to feel confident and satisfied with every purchase from VITAVERUS.
If for any reason you're not happy, you may return your order for a refund within 60 days of the purchase date, provided the item is in new, unused condition and in its original packaging.
This policy applies to purchases made directly from our website. If you purchased through a third party (such as Amazon), please contact them directly for their returns and refund process.
We do not provide prepaid return labels—return shipping is the responsibility of the customer.
How to Return an Item
To start a return, please email us at hello@vitaverus.co.uk to request a Return Merchandise Authorisation (RMA) number. After receiving your RMA, place the item securely in its original packaging and post it to the address provided in our reply.
Refund Process
Once we receive your returned item and inspect its condition, we will process your refund or exchange.
- Please allow up to 5 business days for us to process your return.
- Refunds can take an additional up to 10 business days to appear in your account depending on your payment provider.
- We will notify you by email once your return has been processed.